ome\
The Consultation Center
A cooperative endeavor of the Connecticut Mental Health Center, Department of Psychiatry,
Yale University School of
Medicine, and
The Consultation Center, Inc.
|
NEXT TRAINING EVENT
December 11 and 12, 2008 |
COPING
WITH WORK AND FAMILY STRESS:
ENHANCE EMPLOYEE HEALTH AND PRODUCTIVITY
SESSION 1. UNDERSTANDING STRESS AND PROMOTING ADAPTIVE COPING STRATEGIES
SESSION SUMMARY: Participants are introduced to the program and to the role of managers and supervisors in helping employees cope with work, family, and work/family stressors. Procedures for promoting adaptive coping strategies among employees are learned and practiced, with a focus on facilitating problem-solving with employees.
OBJECTIVES:
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To orient participants to the program and to begin to develop group cohesiveness
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To introduce participants to a stress model and identify stressors faced by employees on the job, at home, and on the interface between work and family
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To increase participants’ understanding of adaptive and maladaptive coping strategies
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To increase participants’ knowledge of a problem-solving approach as well as steps for facilitating problem-solving with their employees
SESSION 2. CLARIFYING ROLES AND INCREASING EMPLOYEE DECISION LATITUDE
SESSION SUMMARY: Participants are introduced to the concepts of role ambiguity, role conflict, and work overload as work stressors that can impact the health, well-being, and productivity of employees. Participants practice clarifying and negotiating roles and discuss strategies to increase employee decision latitude.
OBJECTIVES:
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To increase participants’ understanding of role ambiguity, role conflict, and work overload as work stressors
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To increase participants’ knowledge and skills in clarifying and negotiating employees’ roles
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To identify areas in which employee decision-latitude may be increased
SESSION 3. COMMUNICATING EFFECTIVELY WITH EMPLOYEES
SESSION SUMMARY: The benefits and elements of effective communication are introduced. Participants focus on active listening and assertive communication as essential skills for facilitating effective coping strategies with employees and maintaining supportive relationships with and among staff.
OBJECTIVES:
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To understand the benefits and elements of effective communication
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To learn about and practice active listening
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To understand the differences between passive, aggressive, and assertive styles of communication
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To identify situations in which participants wish to be more assertive
SESSION 4. PROVIDING FEEDBACK AND FACILITATING OPEN ORGANIZATIONAL COMMUNICATION
SESSION SUMMARY: Participants learn the benefits of providing feedback and communicating openly with employees. Strategies for positive feedback, constructive criticism, and coaching are discussed and practiced. Participants also learn the value of open organizational communication.
OBJECTIVES:
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To understand the benefits and elements of effective feedback
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To increase participants’ abilities to give effective feedback
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To promote open organizational communication
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To expand participants’ repertoire of strategies for engaging in organizational communication
SESSION 5. PROVIDING SUPPORT AND PROMOTING TEAMWORK
SESSION SUMMARY: Participants learn about social support and its relation to stress reduction. Strategies for providing support to employees, promoting teamwork, and resolving interpersonal conflicts are discussed and practiced..
OBJECTIVES:
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To increase supervisors’ understanding of social support as a buffer to stress
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To develop strategies for supporting employees and for fostering support among coworkers
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To learn and practice an approach for conflict management